Our Promise to You
We stand by our work and our exceptional customer service. However, we know that sometimes mistakes are made, and it is our policy to acknowledge when things go wrong and correct the issue.
We have an open-door policy. If any part of your experience with us doesn’t meet your expectations, please let us know. We will do everything in our power to make it right.
Every vehicle that comes through our facility is given the same level of attention to detail. Our belief is that a job worth doing is a job worth doing well.
All of our services come with a warranty - if something goes wrong, call us to schedule repairs or adjustments.
Before being returned to you, your vehicle will be properly sanitized to ensure your health and safety.
We want to ensure that our customers feel taken care of and that every single one is treated with the same high level of respect.
When a repair is completed, the details of the work and all other pertinent information will be reviewed with you by one of our experts.
Please feel free to ask questions. We want you to leave feeling confident not only in your vehicle but also in your decision to entrust your repairs to OTG Transmissions.
We do our utmost to complete your repairs in a timely manner. We also understand that repairs rarely happen at convenient times, so we offer options to assist you.
If you must drop off a vehicle outside of our business hours, please use the key drop adjacent to our front door. We must clarify that we are not liable for any damage or theft of cars left unattended outside of our normal business hours. Whenever possible, schedule your vehicle drop-off.